ebobet Privacy Policy

ebobet ("we", "our", or "platform") operates a trusted online betting and casino service for users in Bangladesh. Protecting and properly managing the personal information you provide when using our website https://ebobet.lat is our highest priority.

This privacy policy explains in detail what information ebobet collects, why it is collected, how it is used, and what rights you have over your information. We ask that you read this policy carefully before you start using our services.

In this policy, "user" refers to any person, registered or unregistered, who visits or uses the ebobet platform. We are committed to ensuring your privacy in compliance with Bangladesh and applicable international personal data protection regulations.

2.1 Information You Provide Directly

When you create an account or use our services on ebobet, we may collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, bank account number)
• National ID card or passport details for identity verification
• Messages or information you provide when contacting us

2.2 Automatically Collected Information

When you visit the website, the following technical information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Session data — time of visit, duration, and pages viewed
• Cookie and cache data (details in the section below)
• Referral source — how you arrived at the site

2.3 Financial Transaction Information

For deposits and withdrawals, financial information necessary to complete payment processing is collected. ebobet never stores full payment card numbers or PIN codes.

Collected information is used for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Running betting and gaming services smoothly
• Processing deposits, withdrawals, and other financial transactions
• Identifying and resolving technical issues on the platform
• Improving the overall user experience

3.2 Security and Legal Compliance

• Completing the identity verification (KYC) process
• Preventing fraud, money laundering, and other illegal activities
• Monitoring user behaviour to ensure responsible gaming
• Meeting applicable legal obligations

3.3 Customer Support

• Responding to your questions and complaints in a timely manner
• Providing effective support through live chat
• Contacting you by email on important account-related matters

3.4 Analytics and Personalisation

• Presenting content and offers tailored to your preferences
• Analysing site traffic and usage patterns
• Sending relevant promotional messages (subject to your consent)

The ebobet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device that help improve the website's functionality.

Types of Cookies

• Essential Cookies: Required for the basic operation of the site. Used to maintain login sessions and security.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used.
• Marketing Cookies: Help show relevant advertisements or offers based on your interests.

You can manage cookies by changing your browser settings. However, disabling essential cookies may disrupt some site functions and cause issues with logging in.

ebobet does not sell or rent your personal information to third parties. However, in specific circumstances and where legally required, information may be shared with the following parties:

5.1 Service Provider Partners

Trusted third-party services may be used for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure management. These partners are given access only to the information necessary to carry out their designated tasks, and they are required to comply with confidentiality agreements.

5.2 Legal Authorities

If a valid court order, government directive, or law enforcement request is received, information may be provided in compliance with legal obligations. ebobet always seeks legal advice before disclosing such information and provides only the minimum information required.

5.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance, and the new controller will also be required to maintain the same privacy standards.

Your information is not kept for longer than necessary. The general guidelines are:

• All account information is retained while the account remains active.
• Even after an account is closed or deactivated, transaction records are kept for a defined period due to legal obligations.
• Responsible gaming self-exclusion information is retained for the applicable period.
• Analytics and log data are generally kept for 12 to 24 months.
• If you request deletion of your account, information beyond what is legally required will be deleted as quickly as possible.

Every user registered with ebobet has the following rights over their personal information:

7.1 Right of Access

You may request to know what information we hold about you.

7.2 Right to Rectification

If any information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. Before making this request, please ensure there are no pending transactions or outstanding balances on the account.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. This can easily be done using the "unsubscribe" option in marketing emails.

7.5 Data Portability

In certain circumstances you may request that your information be provided in a structured format.

To exercise any of the above rights, email us at [email protected] or contact our team through 24/7 live chat.

ebobet applies industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All communication between your browser and our servers is secured by SSL/TLS encryption.
• Password Hashing: Passwords are never stored in plain text — only strong hashing algorithms are used.
• Two-Factor Authentication (2FA): An additional verification layer is provided to protect your account.
• Firewall and Intrusion Detection: Advanced security measures are maintained to prevent unauthorised access.
• Regular Security Assessments: Regular audits are conducted to identify system vulnerabilities.
• Staff Training: All our staff receive regular training on data protection.

Transmitting information over the internet is not completely risk-free. Although we take all reasonable measures, it is not possible to guarantee the complete security of data. You can also contribute to your account's security by using a strong password and keeping your login details confidential.

The ebobet platform uses software from world-renowned game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI to operate games on and through the platform. These providers have their own privacy policies.

Established payment gateways such as bKash, Nagad, and Rocket are used for payment services. Transactions completed on these platforms are subject to the respective organisation's privacy policy.

ebobet is not responsible for the privacy practices of third-party services. We recommend reading the privacy policy of the relevant organisation before using their services.

ebobet's services are intended for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration. If it becomes known that a person has created an account despite being under the age of 21, that account will be closed immediately and the information collected will be deleted.

If any parent or legal guardian believes that their minor child's information has been collected by mistake, please contact [email protected]. We will take the necessary steps immediately.

ebobet reserves the right to update this privacy policy as needed. If changes are made, you will be notified in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email of any significant changes.
• A notification about the changes may be shown when you log in to the site.

Continued use of the service after the updated policy takes effect will indicate that you have accepted the changes. If you do not agree with the new policy, you will have the option to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Live Chat:
  24/7 support in Bengali is available through the website's live chat option.
• Email:
  [email protected]

For privacy-related requests, we may need to verify your identity. This is done to protect your own information. We generally respond to all requests within 7 business days.